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Knowledge base
General
Registration Codes Problems
3
I have an old registration code but the app does not accept it
The registration code I just received does not work
I lost my code
Downloading Apps
5
Where can I download current versions of your apps for Mac?
How to fix that the app can't open on macOS Catalina?
Where can I download a discontinued or old version of your app for Mac?
I can’t download or update an app on iOS
My iOS app is no longer listed in the App Store
Refunds
1
How to request a Refund
Licensing Information
3
Types of available licenses
Licensing for students and teachers
Volume Licensing for Business or Education
Info
2
Are your apps compatible with last version of macOS?
How to open an app from an unidentified developer
Timer
Support
6
There are three versions of Timer for Mac, which to choose?
Upgrade to latest version of Timer
Timer old version 7 has stopped working
Timer 9 can't open files of Timer 8
How to activate Timer Pro
View all 6
Tutorials
1
How to control Spotify to play and pause music
iDatabase
Support for both iPhone and Mac
13
How does exporting databases to iCloud Drive work?
Duplication of records the first time I sync
Can I move the first field to another place?
Can I import data into an existing database?
Which Export/Import and Backup feature supports iDatabase?
View all 13
Support for Mac
16
iDatabase does not start up
The New Record option is grayed out and I am unable to create new records
Mac - Disabled Edit menu
Mac - When I'm resizing a "large text field" iDatabase crashes
Mac - Upgrade to new version
View all 16
Support for iPhone
5
iPhone - App has stopped working with iOS 7.1.2
iPhone - App freezes, or acts sluggish
iPhone - Once you open the app, it crashes as soon as I tap somewhere
iPhone - Image field not working
I can’t download or update iDatabase on my iOS device
Tutorials
7
Mac - How to create your first database
Mac - How to create groups and smart groups of records
Mac - How to import a Bento's Library
Mac - How to import Appleworks databases
Mac - How to adjust settings of the Import window
View all 7
Clean Text
Support for Mac
7
How to use Clean Text's actions from within another Mac app
How to create automated tasks
Using Regex (Regular Expressions) on Mac
The previous documents don't appear when I re-open the app
I can't find my custom Macros presets I created with the previous version
View all 7
Support for iOS
7
How to use Clean Text's actions from within another iOS app
How to use the URL Schemes feature in Clean Text for iOS
How to use Regex (Regular Expressions) on iPhone and iPad
What is the difference between "Remove Spaces" and "Trim Spaces"?
How do you quickly move the text cursor?
View all 7
Support for Clean Text Menu
4
"Clean Text Menu" is no longer developed please migrate to "Clean Text"
How to use Pattern-based search?
I can't get the app to open
How to activate Clean Text Menu
Secret Folder
Support
9
How to recover a not listed and hidden folder
Secret Folder contents disappeared after upgrade
How Secret Folder works
After a Time Machine restore I can't see my hidden files
There are some ways to see hidden items
View all 9
Tutorials
3
How to open the app if you forgot the password
How to import listed items from Secret Folder 8 to Secret Folder 9
How to upgrade from Secret Folder 8 to Secret Folder 9
iNotepad
Support
10
I can’t open "Apimac Notepad" (without an "i" in the name)
I can’t see my notepad documents in the welcome window.
After moving from Notepad to iNotepad, the categories are no longer working
How to import notes from Notepad to new iNotepad
I lost my password
View all 10
Tutorials
3
How to backup iNotepad data
Easy and advanced searching
Using Dictation in iNotepad
Time Tracking Pro
Support
2
What is Time Tracking for Mac?
Download Time Tracking Pro for Mac
Self Timer
Support
5
Is Self Timer available an iPad version?
Is available a Kindle Fire and Android version?
When I launch the app in iPhone, the volume bar of iphone comes up
For some reason when I take photos I get a low resolution
Problem with Self Timer 3.3 for iPad
Tutorials
2
How to delete taken photos
How do I get access to the pictures I took with iOS?
Discontinued Apps
Strip HTML for Mac
2
Strip HTML has stopped working
After entered the registration code the app continues to run in Lite version
"iMemos" and "Memos" for iOS
2
I can’t open "iMemos" (with an "i" in the name)
I can’t open "Memos" (without an "i" in the name)
Notepad (without an "i" in the name)
1
I can’t open "Apimac Notepad" (without an "i" in the name)
Slideshow
15
How to Hide the presenter palettes and other tips
How to customize the credits window that shows at the end of slideshow
Things to know about Slideshow
How to pause a crated a slideshow in mid showing?
Slideshow has stopped working
View all 15
Encrypt Email
9
Encrypt Email has stopped working
How to send your first encrypted email
Some recipients can’t receive an zip encrypted file
How does the app work?
How to configure Encrypt Email to work with an iCloud email account
View all 9
Speedy
8
Occasionally Speedy don't show with multiple displays or spaces
Menu bar icon is always selected
I use Little Snitch, and have to approve or deny every connection attempt the app makes
App can’t be opened because it is from an unidentified developer
How can I uninstall Speedy?
View all 8
Compress Files
9
The development of Compress Files is discontinued
Compress Files has stopped working
So Compress Files can’t de-compress files?
I am trying to compress a file and it doesn’t get as small as I had hoped
What is the limit to the size of a zip file?
View all 9
Protect Files
13
The development of Protect Files is discontinued
One minute guide to protect your files
How to delete an encrypted space?
Protect Files has stopped working
How to access your data without launching an encrypted space
View all 13
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